please shut the eff up!!!

i am so sick of hearing people bitch and moan about petty shit. i work for a company in customer service and all day long i have to listen to people cry about stuff that is a luxury. what ticks me off is people scream and yell (most of them swear. i've even had some cry) and then they have the audacity to say "no offense to you, but i'm just mad" well for the freakin record, IT IS OFFENSIVE TO ME to be yelled at and called out of my name for something that i have no control over. i don't make the prices for the products and i surely can't create a special price just for you because you want everything that we offer but you only want to pay the price we charge for a little bit of the products. i can't yell and curse back at you so why would you do this. i can understand a slip up every now and again when you're talking in a calm voice because i've found myself slipping in a curse word every now and again when i'm on the phone handling business, but i don't just start the conversation ranting and raving. these things don't get anything accomplished and i like to make that fact known when i'm speaking with these belligerent individuals. i doubt they would appreciate someone coming into their place of work and yelling obscenities and calling them out of their name (at least pronounce my name right when you're gonna try to curse me out). i guess i'm done bitching and moaning to cyberspace for now. i think i'll recommend a day that we can talk back to the customers the same way they talk to us (sans the curse words) because that would probably deter some of the madness we go thru at work.